Shipment & Return
Return policy
1.1. Eligibility
• Items must be returned within 30 days of receipt.
• Items must be unworn, unwashed, and in their original condition with all tags attached.
• Sale items are final sale and cannot be returned or exchanged.
1.2. Process
• To initiate a return, contact our customer service team @c.bycoco_ on Instagram with your order number and reason for return.
• Once your return is approved, you will receive a return authorization number and instructions on how to send your item(s) back to us.
• Please ensure the return authorization number is included with your returned item(s).
1.3. Refunds
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.
• Shipping costs are non-refundable.
1.4. Exchanges
• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at c.bycoco_ on Instagram.
2. Non-Returnable Items
• Gift cards
Shipment Policy
1. Shipping Methods & Costs
• We offer standard and expedited shipping options.
• Shipping costs are calculated at checkout based on your location and the shipping method selected.
• Free standard shipping on orders over $150.
2. Processing Time
• Orders are processed within 5-7 business days.
• Orders placed on weekends or holidays will be processed on the next business day.
3. Delivery Time
• Standard Shipping: 5-7 business days
4. International Shipping
• International shipping times and costs vary based on destination.
• Customers are responsible for any customs duties or taxes that may apply.
5. Lost or Stolen Packages
• We are not responsible for lost or stolen packages. If your package is lost or stolen, please contact the carrier directly.
6. Damaged or Defective Items
• If you receive a damaged or defective item, please contact us within 7 days of receipt at c.bycoco_ on Instagram with your order number and a photo of the damage/defect.
• We will arrange for a replacement or refund as necessary.