1.1. Eligibility
• Items must be returned within 30 days of receipt.
• Items must be unworn, unwashed, and in their original condition with all tags attached.
• Sale items are final sale and cannot be returned or exchanged.
1.2. Process
• To initiate a return, contact our customer service team @c.bycoco_ on Instagram with your order number and reason for return.
• Once your return is approved, you will receive a return authorization number and instructions on how to send your item(s) back to us.
• Please ensure the return authorization number is included with your returned item(s).
1.3. Refunds
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.
• Shipping costs are non-refundable.
1.4. Exchanges
• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at c.bycoco_ on Instagram.
2. Non-Returnable Items
• Gift cards
